How do I place an order as a customer from Switzerland (without VAT)?

A refund of German VAT is only possible if you personally export the goods to Switzerland. If the goods are shipped directly to Switzerland, a refund is not possible.

• Direct delivery to Switzerland

1. For orders up to a value of 1,000 euros (excluding freight items, e.g. large items like refrigerators), we can deliver directly to Switzerland. In this case, no VAT will be charged.
2. Important: No single item may have a value of more than 1,000 euros (internal policy).

• Personal export by the customer
  If you would like to have the German VAT refunded, please proceed as follows:

1. When placing your order, provide a Swiss billing address and a German delivery address.
2. Personally take the goods into Switzerland.
3. Have the Swiss customs office confirm the import on the original invoice.
4. Send us the invoice stamped by customs.

We will refund the German VAT you paid to your German bank account as quickly as possible.