Frequently Asked Questions
Shipping & Delivery
- What is the status of my order?
- Where is my package?
- Why did I only receive part of my order? (Partial Delivery)
- My shipment is marked as "delivered," but it hasn't arrived. What should I do?
- How long does delivery take?
- Why doesn’t the shipment tracking update immediately?
Returns & Complaints
- How do I return an item? (Cancellation)
- My item is damaged or defective. What should I do? (Complaint)
- I received the wrong item. What should I do?
- Some parts are missing from my order. What can I do?
- Where can I find my return label for my return shipment?
- When Will I Receive My Refund After Returning an Item? (Reimbursement)
Payment, Invoice & Vouchers
- What payment methods are available?
- Where can I find my invoice?
- Where should I transfer my invoice amount?
- How can I get discounts or special offers?
- How do I redeem a gift voucher?
- How can I purchase a gift voucher?
Order & Cancellation
- How can I place an order?
- How can I cancel my order in full or in part?
- Is There a Minimum Order Value?
- Can I have my order delivered to a different address?
- How do I place an order as a customer from Switzerland (without VAT)?
- What should I do if I have problems with Swiss customs?
Product & Consulting
My Account & Data Protection
- What are the benefits of having a customer account?
- How do I create a customer account?
- How can I reset my password?
- How can I change my personal information?
- How do I create a business account?
- How can I delete my customer account?