If your tracking information shows that your package has been delivered but you haven’t received it, please check the following first:
- Neighbors: Could a neighbor have accepted the package on your behalf?
- Drop-off location: Did you authorize a specific drop-off location for the delivery service (e.g., garage, porch)?
- Mailbox: Is there a notification card in your mailbox indicating a different pick-up location (e.g., a parcel shop)?
If you still can’t locate your package, please contact us right away. We will initiate an official investigation with the shipping carrier for you.
Live Chat (recommended): Simply open the chat using the colorful chat icon at the bottom right corner of your screen. This is the fastest way to resolve your issue. We promise!🍀