We’re very sorry if a mistake has occurred on our end. We’ll take care of it right away.
In many cases, we can quickly and free of charge send you any missing parts. This is usually easier and faster for you than exchanging the entire item. If a replacement delivery isn’t possible, we will of course exchange the product for you at no cost.
Depending on the situation, we can send the missing parts directly to you:
- Live Chat (recommended): Simply open the chat using the colorful chat icon at the bottom right corner of your screen and provide your order number along with the missing parts. This is the fastest way to resolve your issue. We promise! 🍀
- Email: Alternatively, you can send us an email. Please include your order number and specify the missing parts.