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PetPoint Charly Help Centre home page
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  1. PetPoint Charly
  2. Frequently Asked Questions
  3. Returns & Complaints

Returns & Complaints

  • How do I return an item? (Cancellation)
  • My item is damaged or defective. What should I do? (Complaint)
  • I received the wrong item. What should I do?
  • Some parts are missing from my order. What can I do?
  • Where can I find my return label for my return shipment?
  • When Will I Receive My Refund After Returning an Item? (Reimbursement)
  • How can I check if my return has arrived?
  • Who covers the cost of returns?
  • How long is the warranty on my products?
  • How can I return items that I picked up myself?

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